To rent a vehicle from us, you will need to:
- Have a full, UK driving licence held for at least a year.
- Be aged 22 or over and under 75.
- Drivers aged between 22-24 may be subject to further approval, a Young Drivers Surcharge and drivers under 25 may only drive vehicles in groups A, S or T
- Drivers aged 75 or may be accepted.
- Drivers with more than 2 accidents or 2 convictions within the last 3 years may be subject to further approval.
- Non-EU licence holders may be required to produce further permits or translations.
Vehicle collection.
When collecting your vehicle please bring:
- A full driving licence for all named drivers, with details of all endorsements. If you hold the new photocard licence, the photocard AND the paper section of your licence must be shown at the time of rental;
- A credit or debit card for payment. The card must be in the name of the person hiring the vehicle;
- Customers should bring another form of identification or proof of address. Passport or HM forces identity card, utility bill, another credit or debit card statement, building society book or statement, or police warrant card;
- The vehicle will be provided with a full tank of fuel and must be returned full, otherwise our current refuelling charge will apply. Please check this at the point of hire.
Your rental price will include VAT, damage protection costs along with unlimited mileage. Our staff will ask if any additional insurance or service may be required, such as excess reduction or additional drivers.
You will be given a Rental Agreement to check and sign. This will show any additional services and CDW with the relevant charges.
It is important you check the vehicle for any damage to help assess any damage that occurs during your rental. You will be asked to sign a checksheet document at the start and end of the rental, a copy of which you will be given. Digital pictures of the vehicle are also taken at the commencement of all hires.
Cancelling your reservation.
Once you have made your online reservation, you will be sent a confirmation email showing your reservation number, access code and rental details. If you need to amend or cancel your reservation please contact us
European use.
You must receive permission to take the vehicle out of the UK and additional formalities and charges will be applied. These can be arranged for you by contacting us.
Guide to our Insurance
What is included:
Your online rental quotation will cover Third Party Insurance and Collision Damage Waiver. (CDW)
Third Party Liability Insurance:
The provision of Third Party Insurance is a legal obligation, so we quote it in the price. Third Party injury liability is unlimited. If you were to have an accident for which you are held responsible and someone, apart from yourself was killed or injured, the insurance ensures proper compensation is paid to the other party. It also covers the other party for their damaged vehicle or property (limited to £5,000,000). Coverage is restricted to EURO countries only.
Collision Damage Waiver CDW:
CDW covers the cost of any repairs to damage on the vehicle caused by yourself (but not on purpose) or a third party. There is an 'Excess' of £500 for which you will remain responsible. That sum can be reduced to £100 by purchasing Excess Reduction.
Conditions of our damage protection program:
By signing the front of the contract you are accepting the conditions of our Damage Protection and Insurance programme. If you have bought damage protection from us for your rental, we will not charge you the full cost for damage to our vehicle. You are only responsible for the Excess noted on the front of this contract. However we can hold you responsible for the full cost if the damage or theft has been caused by you or an approved driver when,
- The vehicle has been used for an illegal purpose,
- The vehicle has been overloaded,
- Any overhead damage and damage caused by hitting overhanging objects,
- The vehicle has been used for racing, speed testing or teaching someone to drive,
- The vehicle has been used for carrying fare-paying passengers,
- The vehicle has been used in a way that breaks other parts of the contract as printed on the reverse of the rental contract,
- The vehicle has been used for a purpose for which you need an operator's licence if you do not have one,
- The vehicle has been driven while the driver was under the influence of alcohol or drugs or could reasonably have been considered unfit to drive,
- You have not taken all reasonable care of the rented vehicle when parking it or did not make sure that it is properly locked.
- You have used the wrong fuel for the vehicle
- The repair costs fall within your damage deposit amount.
